At Hazal Studios, we aim to ensure you are completely satisfied with your purchase. If you are not, we offer a straightforward return process. Please carefully read our updated return policy before initiating a return.

Return Conditions

- Right of Withdrawal: You have 14 days from the date you receive your package to return the item in accordance with Norwegian consumer protection laws.
- Item Condition: The item must be returned in the same condition as received, including original packaging and tags.
- Buyer Responsibility: All return shipping costs, customs duties, VAT, and any associated taxes are the customer’s responsibility.
- Refund Deductions: These costs will be deducted from your refund amount.

Mandatory Pre-Return Registration

Before you return an item, it is mandatory to log in to your user account on our website and register your return. Follow the step-by-step instructions provided there to ensure a smooth process.

Failure to register your return in advance may result in delays or complications in processing your refund.

How to Return an Item

1. Register the Return: Log in to your user account on our website and follow the instructions for initiating a return. During this process, you can choose your preferred return shipping method.

2. Choose Your Shipping Method:
- Self-arranged Shipping: You can select any postal service or courier to return the item. Ensure the package is well-protected to avoid damage during transit and keep proof of shipment.
- Hazal Studios Assistance: If you choose, you can request a return shipping label directly through your user account. The cost of the shipping label will be deducted from your refund.

3. Shipping Address: You will receive the return address and further details after registering your return in your user account.

Refund Process

- Once we receive and inspect the returned item, we will process your refund.
- Refunds will be made to the original payment method within 10 business days.
- Any shipping costs, customs duties, VAT, or other associated fees will be deducted from the refund amount.

Contact Us

If you have questions or need assistance with your return, please contact us:
- Email: post@hazalstudios.com
- Support Hours: Monday to Friday, 09:00 to 17:00 CET