Hazal Studios Customer Care
Everything you need to know about order preparation, international delivery, tracking and import charges — before you place an order and after it ships.
Processing
24–48 hours
Current fulfilment
Norway
Current dispatch origin
Import charges
Customer paid
Unless checkout states otherwise
Tracking
After dispatch
Where carrier tracking is available
Before You Order
Processing time: Orders are typically prepared for dispatch within 24–48 hours. This is separate from carrier transit time and customs clearance.
Current dispatch origin: Hazal Studios is an Ontario, Canada-based online brand, while the current inventory is physically fulfilled from Norway. The fulfilment location is separate from the country where a garment was manufactured; product origin is stated only where it has been verified.
Future fulfilment changes: If the physical dispatch location changes, the relevant checkout, shipping and customer-care information will be updated to reflect the active fulfilment origin.
Delivery Options & Estimates
Checkout shows the shipping services available for your destination and, where supported, estimated delivery timing. Estimates are not guarantees and can be affected by customs, weather, high-volume periods, local delivery conditions or carrier disruption.
Customs Duties, Import Taxes & Brokerage
For international deliveries, the customer is responsible for customs duties, import taxes, VAT/GST, brokerage, clearance and similar destination charges unless checkout expressly states that a particular charge is included. These amounts are imposed or collected by governments, customs authorities or carriers and are separate from Hazal Studios product and shipping charges.
Need to Change Your Address?
Contact us as soon as you notice an error. We will try to help, but an address change cannot be guaranteed after processing, fulfilment or carrier handling has started.
Tracking Your Order
Where the selected carrier provides tracking, details are sent after dispatch. A tracking number can exist before the carrier’s first physical scan, so movement may not appear immediately.
If Something Goes Wrong With Delivery
My tracking has not updated
Carrier scans can take time to appear, and international parcels may pause between networks or during customs processing. If the delay appears unusual or tracking shows an exception, contact us with your order number and tracking number.
Tracking says delivered, but I cannot find the parcel
Check the delivery location, mailbox, household members, building reception or concierge, safe-drop areas, delivery photos and carrier notes. If it still cannot be located, contact us so we can review the available shipment information with you.
My parcel or item arrived damaged
Contact us promptly with your order number and clear photographs of the packaging and affected item. We will review the information and provide the appropriate next steps.
NEED SHIPPING HELP?
For faster support, include your order number and tracking number where available.
Related: Order Help & Tracking · Returns & Exchanges · FAQ