Hazal Studios Help Centre
Quick answers to the questions customers most often have about ordering, delivery, returns, sizing and payments.
Processing
24–48 hours
Return request
14 days
Restocking
10%
Voluntary refund
Gift card
Orders & Shipping
How long does it take to process an order?
Orders are typically prepared for dispatch within 24–48 hours. Delivery time after dispatch depends on destination, shipping service, customs processing and carrier conditions.
Where will my order ship from?
Depending on the product and available inventory, Hazal Studios may fulfil from Norway, Canada, the United Arab Emirates or Türkiye. Items in one order may occasionally arrive in separate parcels.
Do you ship internationally?
Yes. We ship internationally to the destinations made available at checkout. Shipping services can vary by market.
Who pays customs duties and import taxes?
The customer is responsible for customs duties, import taxes, brokerage and clearance charges unless checkout expressly states that a particular charge is included.
Will I receive tracking?
Where carrier tracking is available, details are provided after dispatch. Split shipments can generate more than one tracking number.
Can I change or cancel my order?
Contact us as soon as possible. We cannot guarantee an address change or cancellation after processing, fulfilment or shipping has begun.
Returns & Exchanges
How long do I have to request a return?
An eligible voluntary return or exchange must be requested within 14 days from delivery.
Do you offer exchanges?
Yes. Eligible exchanges are subject to stock availability. Customer-paid return shipping and a 10% restocking fee apply to voluntary exchanges.
How are voluntary returns refunded?
Approved voluntary returns are issued as a Hazal Studios gift card/store credit, less the applicable 10% restocking fee and non-refundable charges. Mandatory consumer rights under applicable law remain unaffected.
Are Final Sale items returnable?
Final Sale items are not eligible for voluntary return or exchange. Defective, damaged, misdescribed or incorrect goods can still be reviewed under applicable rights and our defect process.
Where do I send a return?
Please wait for return instructions. Because fulfilment locations vary, the correct return destination depends on the item.
Products & Sizing
How do I choose my size?
Use the product-specific Size & Fit information and size chart where available. Product-specific measurements take priority over general sizing because fit and fabric behaviour vary by style.
How should I care for my garment?
Always follow the sewn-in care label first. Our Garment Care guide provides additional general guidance.
Payments & Support
Which payment methods do you accept?
The payment methods available to you are displayed securely at checkout and may vary by country, currency or device.
How can I contact Hazal Studios?
Email post@hazalstudios.com or call +1 613 712 7378. For order questions, include your order number.
STILL NEED HELP?
Go directly to the page that matches your question.
Shipping & Delivery · Returns & Exchanges · Order Help · Contact Us