Hazal Studios Customer Care
A clear return process starts before anything is sent back. Review the essentials below, then contact us within the return window for the correct instructions and return destination.
Request window
14 days
From delivery
Return shipping
Customer paid
For voluntary returns
Restocking
10%
Eligible merchandise value
Voluntary refund
Gift card
Hazal Studios store credit
Important: The rules below describe our standard voluntary return and exchange policy. Any mandatory consumer rights or remedies that apply to your purchase remain unaffected.
How It Works
01 · Request
Email us within 14 days of delivery with your order number and the item involved.
02 · Approval
Wait for return instructions and the correct return destination.
03 · Send
Use a tracked return service and retain your shipping receipt.
04 · Review
The returned item is reviewed against the eligibility conditions before the return is completed.
Do not send an item back before receiving instructions. The current inventory is fulfilled from Norway, but you should still wait for Hazal Studios to confirm the return destination and instructions for your specific request.
Return Conditions
Is my item eligible?
Unless the item is defective or applicable law provides otherwise, merchandise returned under our voluntary policy must be unworn, unused, unwashed and undamaged, with original tags attached and original packaging included where applicable. We may decline a voluntary return that does not meet these conditions.
How do return shipping and the 10% restocking fee work?
For approved voluntary returns and exchanges, return shipping is paid by the customer. A 10% restocking fee is deducted from the eligible returned merchandise value. The parcel remains the customer’s responsibility until it reaches the return destination provided by Hazal Studios, so tracked shipping is strongly recommended.
How will my voluntary return be refunded?
Approved voluntary returns are issued as a Hazal Studios gift card/store credit, less the applicable 10% restocking fee and any non-refundable charges. Original outbound shipping is not refunded under our voluntary policy unless applicable law requires otherwise.
Can I exchange for another size or item?
Eligible exchanges are subject to stock availability. Customer-paid return shipping and the 10% restocking fee apply to voluntary exchanges. If the requested replacement is unavailable, we will contact you about the available options.
What does Final Sale mean?
Items marked Final Sale are not eligible for voluntary return, refund or exchange. Final Sale status does not remove mandatory rights that may apply to defective, damaged, misdescribed or incorrect goods.
What if my item is damaged, defective, misdescribed or incorrect?
Contact us promptly with your order number, a clear description of the issue and supporting photographs. We will review the information and provide the appropriate next steps. This review is separate from a change-of-mind return.
Duties, Taxes & Brokerage
Customs duties, import taxes, brokerage charges and similar amounts paid to governments, customs authorities or carriers are generally outside Hazal Studios’ control. Any possible reimbursement of those charges may need to be requested from the relevant authority or carrier.
NOT SURE WHAT TO DO?
Tell us your order number and what you would like to return or exchange. Please wait for instructions before shipping anything.
Related: Shipping & Delivery · Order Help & Tracking · FAQ