Privacy Policy

Last updated: August 12, 2026

This Privacy Policy explains how Hazal Studios (“Hazal Studios”, “we”, “us” or “our”), an online apparel business based in Ontario, Canada, collects, uses, discloses and protects personal information when you browse our store, purchase from us, communicate with us or otherwise use our services.

We aim to handle personal information in a manner consistent with applicable Canadian privacy requirements, including principles of accountability, identifying purposes, consent, limiting collection, limiting use/disclosure/retention, accuracy, safeguards, openness, individual access and the ability to challenge compliance.

Information We Collect

The information we collect depends on how you interact with us and may include:

• Identity and contact information, such as name, email address, telephone number, billing address and shipping address.
• Order and transaction information, such as products purchased, order history, returns, exchanges, gift cards/store credit, payment confirmation and transaction identifiers.
• Account information where customer accounts are available.
• Customer-service information, including messages, photographs or other information you provide when asking a question, reporting a defect or requesting a return.
• Device and usage information, such as IP address, browser/device information, pages viewed, store interactions and information collected through cookies or similar technologies.
• Marketing preferences, including consent status and unsubscribe records.

How We Collect Information

We may collect personal information directly from you, automatically through your use of the website, and from service providers that support our store, such as Shopify, payment providers, analytics services, fraud-prevention services, fulfilment partners and shipping carriers.

How We Use Personal Information

• Process payments and fulfil orders.
• Arrange shipping, tracking, returns and exchanges.
• Provide customer service and respond to enquiries.
• Maintain customer accounts where available.
• Detect and prevent fraud, misuse and security incidents.
• Operate, measure and improve our website, products and customer experience.
• Maintain business, tax, transaction and compliance records.
• Comply with lawful requests and legal obligations.
• Send marketing communications where we have the consent or other lawful basis required to do so.

Consent & Marketing

Where consent is required, we seek consent appropriate to the sensitivity of the information and the purpose for which it is collected. You may withdraw consent where permitted by law, subject to legal or contractual restrictions and reasonable notice.

For commercial electronic messages subject to Canada’s Anti-Spam Legislation (CASL), we use applicable consent, identify the sender and provide an unsubscribe mechanism. Unsubscribing from marketing does not prevent transactional or service communications relating to an order, account or customer-service request.

Payments

Payments are processed through Shopify-supported payment services and other providers made available at checkout. Payment providers may collect and process financial information under their own terms and privacy practices. Please do not email us full payment-card numbers, security codes or banking passwords.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to Shopify and technology providers; payment and fraud-prevention providers; shipping carriers, customs or clearance providers and fulfilment partners; analytics, communications, customer-service and marketing service providers where enabled; professional advisers or authorities where required; and relevant parties to a legitimate business reorganization, financing, sale or transfer, subject to applicable requirements.

International Processing

Hazal Studios sells and fulfils internationally, and Shopify and other service providers may process or store personal information outside your province or country. Information processed in another jurisdiction may be subject to the laws of that jurisdiction. We use service providers and safeguards appropriate to the nature of the information and services being provided.

Cookies & Similar Technologies

Our store uses cookies and similar technologies for core ecommerce functions and may use them for preferences, analytics and marketing where enabled. See our Cookie Policy. You may also review Your Privacy Choices where privacy controls are available.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to fulfil orders, support customers, maintain required business and transaction records, resolve disputes, prevent fraud and comply with legal obligations. Retention periods vary by information type and purpose.

Safeguards

We use administrative, technical and organizational measures appropriate to the sensitivity of the information we handle. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Privacy Rights

Depending on applicable law and your location, you may have rights regarding personal information we hold about you. These may include requesting access, asking us to correct inaccurate information, withdrawing consent where applicable, objecting to or restricting certain processing, requesting deletion in circumstances provided by law, or making a complaint.

We may need to verify your identity before completing a privacy request. Some information may need to be retained or may be exempt from access or deletion where law permits or requires.

Children

Our online store is intended for general retail customers and is not directed to children who cannot legally enter into a purchase without appropriate parent or guardian involvement. If you believe a child has provided personal information improperly, contact us.

Third-Party Links

Our site may link to third-party websites or services. Their privacy practices are governed by their own policies, and Hazal Studios is not responsible for the privacy practices of unrelated third parties.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology or legal requirements. The current version and updated date will be posted here.

If a privacy concern is not resolved directly with us, you may have the right to contact the privacy regulator or data-protection authority applicable to your location.

Related: Cookie Policy · Your Privacy Choices · Terms of Service