MOVE - Tencel Modal Abaya Set

Checkout & Payment

Hazal Studios uses Shopify-powered checkout and supported payment providers. The payment options, currency and totals available to you are shown during checkout.

Payment Methods

Use only the payment options presented in the secure checkout. Availability may differ by country, currency, device or payment provider.

Currency & Final Total

The currency shown can depend on the market and storefront settings available for your location. Review the currency, product total, shipping and other amounts presented at checkout before submitting your order.

International Duties & Import Charges

Customs duties, import taxes, brokerage and clearance charges may be separate from the amounts collected by Hazal Studios unless checkout expressly states that a particular charge is included. See Shipping & Delivery for more information.

Why Is My Payment Showing as Pending?

Your bank or payment provider may place a temporary authorization or pending amount while a transaction is processed. The timing for releasing a declined or cancelled authorization is controlled by the relevant payment provider or financial institution.

Order Review

Orders may be reviewed for payment authorization, fraud prevention, inventory availability or shipping issues before fulfilment. If additional information is needed, we will use the contact information submitted with the order.

Protect Your Payment Information

If you believe an order or account activity is unauthorized, contact us promptly and notify your payment provider where appropriate.

Related: Shipping & Delivery · Privacy Policy · Contact Us

Hazal Studios Customer Care

Everything you need to know about order preparation, international delivery, tracking and import charges — before you place an order and after it ships.

Before You Order

Processing time: Orders are typically prepared for dispatch within 24–48 hours. This is separate from carrier transit time and customs clearance.

Current dispatch origin: Hazal Studios is an Ontario, Canada-based online brand, while the current inventory is physically fulfilled from Norway. The fulfilment location is separate from the country where a garment was manufactured; product origin is stated only where it has been verified.

Future fulfilment changes: If the physical dispatch location changes, the relevant checkout, shipping and customer-care information will be updated to reflect the active fulfilment origin.

Delivery Options & Estimates

Checkout shows the shipping services available for your destination and, where supported, estimated delivery timing. Estimates are not guarantees and can be affected by customs, weather, high-volume periods, local delivery conditions or carrier disruption.

Customs Duties, Import Taxes & Brokerage

For international deliveries, the customer is responsible for customs duties, import taxes, VAT/GST, brokerage, clearance and similar destination charges unless checkout expressly states that a particular charge is included. These amounts are imposed or collected by governments, customs authorities or carriers and are separate from Hazal Studios product and shipping charges.

Need to Change Your Address?

Contact us as soon as you notice an error. We will try to help, but an address change cannot be guaranteed after processing, fulfilment or carrier handling has started.

CONTACT CUSTOMER CARE

Tracking Your Order

Where the selected carrier provides tracking, details are sent after dispatch. A tracking number can exist before the carrier’s first physical scan, so movement may not appear immediately.

If Something Goes Wrong With Delivery

Related: Order Help & Tracking · Returns & Exchanges · FAQ

Hazal Studios Customer Care

A clear return process starts before anything is sent back. Review the essentials below, then contact us within the return window for the correct instructions and return destination.

START A RETURN OR EXCHANGE

Important: The rules below describe our standard voluntary return and exchange policy. Any mandatory consumer rights or remedies that apply to your purchase remain unaffected.

How It Works

Do not send an item back before receiving instructions. The current inventory is fulfilled from Norway, but you should still wait for Hazal Studios to confirm the return destination and instructions for your specific request.

Return Conditions

Duties, Taxes & Brokerage

Customs duties, import taxes, brokerage charges and similar amounts paid to governments, customs authorities or carriers are generally outside Hazal Studios’ control. Any possible reimbursement of those charges may need to be requested from the relevant authority or carrier.

Related: Shipping & Delivery · Order Help & Tracking · FAQ

Hazal Studios Customer Care

Tell us what you need help with and include the details that let us identify your order or product quickly.

For Order Questions

Include your order number and the email address used at checkout. If the question concerns delivery, include your tracking number where available.

For a Return or Exchange

Do not send anything back before contacting us. Include your order number, the item involved and whether you are requesting a return or exchange. We will confirm the applicable return destination and instructions before you ship.

For a Damaged, Defective or Incorrect Item

Include your order number, a short description of the issue and clear photographs that show the item and the problem.

For Sizing Help

Include the exact product name and your relevant measurements. The individual product’s Size & Fit information remains the primary reference.

Order Changes & Cancellations

Contact us as soon as possible. Orders are typically processed within 24–48 hours, and changes cannot be guaranteed after processing, fulfilment or shipping has begun.

Privacy & Accessibility

You may also use the contact details above for privacy requests, accessibility support or help using our website. Never send full payment-card numbers, card security codes or online-banking passwords by email.